ORDERING: You may place your order 24 hours a day using our online shopping basket and checkout system. After you’ve selected your products and added them to your shopping basket, you will have the ability to view your shipping charges, adjust quantities or delete any items in your basket before checking out. Secure payment may be made by using your MasterCard, Visa, American Express or Discover card. You will receive an e-mail confirmation within 24 hours of placing your order. If you do not wish to purchase online, please fax your order and payment information to (415) 331-9078 (24 hours a day/7 days per week) or call us toll-free at 888-886-7103 to speak to a customer service representative (Monday-Friday, 9 a.m.-6 p.m. PDT).
SHIPPING: EyeItalia is pleased to offer free shipping on all orders of $100 or more (U.S. only). We will make every attempt to process and ship your order within one business day of receipt, Monday through Friday. Please note that we do not ship orders on Saturdays, Sundays or holidays. Orders will be shipped Priority Mail via the United States Postal Service (USPS). Priority Mail delivery will be 2-3 days after order is shipped. Express Mail delivery (overnight to 2 day delivery) is also available for an additional charge. Please note: (1) USPS does not deliver on Sundays or holidays; (2) EyeItalia charges only what the USPS quotes us for your shipment; we never pad shipping charges nor add a hidden handling fee.
INTERNATIONAL CUSTOMERS: We welcome orders from all over the world. If you are outside of the U.S. and Canada, your order cannot be placed online. Please email us or call 415-332-6838 to receive a shipping quote and to place your order.
GIFT WRAPPING: Luxury gift-wrapping will be available very soon as a service to our customers. In the meantime, every item we ship will be tied with our signature eyeItalia ribbon, or be suitably packaged for gift-giving.
RETURNS: We stand behind everything we carry and customer satisfaction is our highest priority. If for any reason you are not satisfied with your purchase, please return it in its original condition and packaging within 30 days of order to: eyeItalia LLC Attn: Returns Dept. 1001 Bridgeway, Suite 533 Sausalito, CA 94965 Please include a copy of your packing slip or invoice and specify why you are returning the goods (wrong size, damaged, didn’t like the item, etc.) Refunds cannot be given for shipping charges.
CORPORATE GIFTS: We are proud to offer selected goods at special prices for corporate gift-giving; minimums apply. Please contact us for more information.
PRIVACY: Your privacy is very important to us. As enthusiastic online shoppers ourselves, we understand the concerns you might have sharing personal information with us. We will never sell, rent or share any of your personal information with any other party. For further information, please see our Privacy Policy.
CUSTOMER SERVICE: If you have questions about the goods or information on our site, please Contact us by email or call us toll-free: 888-886-7103. A customer service representative is available to take your calls Monday-Friday, 9:00 a.m. - 6:00 p.m. PDT. E-mails will be answered the same business day when possible. We want you to be happy with your experience at eyeItalia and will strive to provide you with the best customer service possible.